We understand that from time to time you may wish to return a product to us and have created this 14 day returns policy to enable you to return products to us in appropriate circumstances.
Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:
a) the product was purchased direct from us, not our partners
b) we receive the returned product within 14 days following the date of purchase
c) the returned product is unused, in its original unopened packaging, with any seal or shrink-wrap intact, with any labels still attached
d) in a condition enabling us to sell the product as new;
The following kinds of products may not be returned under this policy:
a) items which were not purchased direct from ourselves
b) food, drink and any other products liable to deteriorate within the period set out in Section 1 and 2 above;
We will give you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy excluding the original delivery charges and excluding the costs of returning the product to us.
5. Improper Returns
Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):
a) we will not refund or exchange the product;
b) we may retain the returned product until you pay to us such additional amount for re-delivery of the returned product;